| 100% Satisfaction Guarantee|
Frequently Asked Questions
PO Box 6772
Hilo, HI 96720
(808) 982-5555 (fax 24hrs everyday)
Hawaiian-Tropical-Flowers.com markets quality tropical flowers grown in Hawaii for both the retail and wholesale consumer. We believe that we provide the best service and finest quality among our competition. Our pricing is also among the best in the industry. We offer the widest variety of unique tropical floral arrangements, and specialty gifts for holidays and other occasions.
Mahalo for shopping with us!
**** New RUSH ORDER Policy ****
Same day (or after hour) orders Monday - Wednesday maybe available. These are considered Rush Orders and are only possible by calling and getting verbal approval your request is possible i.e. you must telephone us for this option. Please note that placing your order late on line DOES NOT GUARANTEE YOUR RUSH ORDER IS POSSIBLE. A Rush Charge between $10 - $25 will apply if your order cannot wait for our normal shipping timetable.Again, please call us to find out further information. A Same Day order and delivery rush service is NEVER available.
To check your shipping charges - before you hit the "send" button please fill in all information WITH THE EXCEPTION of your credit card number - then hit the "update" button next to the SUBTOTAL figure. If you have questions, or would like to place your order over the phone, please call our sales team. They will be happy to assist you. 808-982-4333
The single most important philosophy of the company is to provide the highest quality products and services to each client. We realize there is no future in any business without the continuing relationship with its clients. We think you will appreciate our attention to customer service.
EXCEPT IN THE CASE OF shipper mishaps, random government inspections, unforeseen acts of nature, or shipping to rural areas, your order will be delivered in 48 hours or less from the shipping date (excluding weekends and holidays) and in excellent condition, anywhere within the 50 United States.However, if you choose a delivery date that requires the shipper to hold your order over a weekend this guarantee is void. We will ship over a weekend to satisfy the delivery date requested during Checkout. See our Shipping Policy for more information.
We are located in the center of the tropical flower growing region of the Big Island of Hawaii and have access to the abundant resources this location provides. One of those resources is acres upon acres of shade and green houses.
Thousands of flowers are packed each day right here on these floors. Shipping tests are frequently conducted to ensure the flowers you receive are of the same quality as the flowers we shipped. This type of testing has been conducted for years by shipping specialists and we believe we can match any challenge.
Each flower is carefully placed in its container and secured against shipping damage. Each container is then packed in fine grade shredded tissue and covered in florist paper. When you receive your order you will immediately see the results of the attention we pay to detail.
We use UPS services for delivery of our floral orders since UPS delivers to nearly 100% of the U.S. population. Due to the distances from Hawaii, all Mainland deliveries some deliveries are two-day. One-day deliveries are available for all Hawaii Islands, please note this exception is for deliveries on Mondays. NO ORDERS FOR ANY STATE ARE DELIVERED ON SUNDAYS OR MONDAYS.
When you place you order with us, rest assured that it will receive the best attention and highest quality products, delivered in excellent condition. We believe that your flowers will be so fresh and so perfect in condition that we offer a 100% Satisfaction Guarantee! We hope that in this way, you would be happy to order from us again and to tell your friends about us.
Please contact us about any special order, special service, questions, comments, testimonials, or to just say Aloha!